Benefits Of Voice Over IP To Business

voice talent from denmark over Internet Protocol (VoIP) is the technological method of making phone calls over the internet or an internal network. Also known as an internet telephone, the use of this method of communication has become quite popular with businesses; many organizations choose to cancel the land lines offered by traditional phone companies in favor of it. Businesses that choose to use VoIP technology reap many benefits.

Cost Containment
As with most business decisions, the choice of which communication service to use is often determined by its cost to the firm. VoIP technology is not regulated by the Federal Communications Commission (FCC). As a result, a VoIP provider is not required to pay the same taxes that a traditional telephone company does. In addition, a traditional telephone company must pay interconnection charges when calls are made to subscribers of other telephone companies. These costs are passed on to the customers. The technology that makes VoIP possible does not require these fees. As a result, business customers who utilize VoIP technology pay less per month than those with traditional telephone service.

Data Integration
Since VoIP technology utilizes the internet to deliver and receive calls, it is possible for a business to fully integrate the system with other communication software. For example, if an existing customer calls the business to place a new order, the caller ID on the VoIP telephone will immediately identify the caller. This will automatically access the customer’s information, including contact address, previous orders and preferences from an integrated information system. This information is displayed on a screen during the conversation, allowing the employee accepting the call to have all of the customer’s data in directly front of him.

Portability
Just as a person must log into a computer network using a login ID and password to access their workstation, a user of VoIP technology must log into their telephone to make and receive calls. The benefit of this fact is that an employee maintains a dedicated phone line. Whether working in his office or at home, when he logs into any phone in the VoIP system using his ID and password, he will be able to make and receive calls from his telephone number. This is particularly useful to businesses that employ telecommuters.